Get the most of your GIS investment
Benefits included for active users
The latest geospatial innovations
Software updates keep your organisation current on leading-edge technology and guarantee your platform's security. Esri reinvests nearly one-third of revenue into R&D to ensure you can answer bigger questions and make more informed decisions with every new version of ArcGIS.
World class technical support
Our world-class technical support team is ready to help you resolve your issues quickly and efficiently. Whether you need to fix a bug, implement new workflows, or respond to a crisis, our support professionals can answer questions and offer expert guidance.
An impactful global network
Your organisation is connected to a worldwide community of GIS users and experts committed to making a difference with intelligent, data-driven decision-making. Networking perks, user forums, and cloud services available through maintenance empower collaboration and inspiration.
Powerful e-Learning resources
The latest skills go hand in hand with the latest technology. Get more from your GIS platform with unlimited access to our collection of on-demand online training opportunities. Make sure your workforce can consistently grow the skills required to get the results you need.
Comprehensive compatibility testing
Every new release of our software is tested and certified for compatibility with the latest operating systems (Windows and Linux) and database versions. With maintenance, you'll never need to worry about losing access to critical tools or data when you update your system.
Rich cloud content and services
Enhance your projects with ArcGIS apps, imagery, basemaps, and datasets from Esri's Living Atlas. ArcGIS Desktop users can access these resources through a bundled subscription to ArcGIS Online, our cloud-based solution with geocoding, mapping, and the GeoEnrichment Service.
Case Study
Skanska, Costain and STRABAG Joint Venture
By combining 3D GIS and BIM, Skanska, Costain and STRABAG Joint Venture (SCS JV) improved collaborative working
Frequently asked questions
What are all the benefits of maintenance?
The Esri UK Maintenance Programme includes six key benefits designed to enhance user productivity and help you get the most out of your products:
- The Latest Software Updates and Security—Updates deliver the latest geospatial innovations with new functionalities that save time and improve workflows. Plus, updates ensure that your products remain in the General Availability and Extended Support stages of the product life cycle. Only software in these stages receives security patches to keep your data protected.
- Award-Winning Tech Support—Guaranteed access to the award-winning Esri support team—available on weekdays from 9:00 a.m. to 5:30 p.m. (BST)—helps your team overcome challenges and accomplish goals more quickly. Assistance from our expert analysts can save your staff's time and your organisation's money and accelerate the pace at which ArcGIS is supporting your mission.
- Impactful Community and Resources—Ability to connect with a worldwide community of GIS users and experts committed to making a difference with intelligent, data-driven decision-making. Take advantage of GeoNet forums and collaborative cloud-based tools to engage with your colleagues around the world at any time.
- Unlimited Access to Esri e-Learning—On-demand online training resources ensure that your staff is fully equipped to use the latest capabilities in their work. Users who are current on maintenance have unlimited access to our digital collection of web courses, seminars, videos, and more.
- Comprehensive Compatibility Testing—Our team tests and certifies every product and product update for compatibility with current Windows and Linux operating systems and database versions. Compatibility testing ensures that your team has seamless access to their GIS tools, data, and projects while staying current on critical system updates.
- Rich Cloud Services—Maintenance provides access to over 1 TB of curated data for analysis and use, hosted by Esri so that your organisation can save money on data storage fees. You can also explore and utilise additional open data shared by millions of organisations around the world. These services and more are available for ArcGIS Desktop users via the maintenance program's bundled ArcGIS Online subscription. ArcGIS Enterprise administrators can also enable access for their users through leveraging an ArcGIS Desktop user's bundled ArcGIS Online subscription and service credits.
How can I renew maintenance for my existing product?
Users can renew their maintenance by contacting their Customer Success Manager or calling Esri UK Customer Service on 01296 745599 or Esri Ireland on +353 (0)1 8693 900.
If my maintenance expires, is there a reinstatement fee or back maintenance charge?
If you choose to discontinue your maintenance and reactivate your coverage at a later date, users can contact their Customer Success Manager or call Esri UK Customer Service on 01296 745599 or Esri Ireland on +353 (0)1 8693 900 to discuss associated fees.
If my maintenance expires, can I still use my perpetual product(s)?
Yes, but with limitations. Your perpetual software will continue to work, and you'll still have access to your analytics tools. However, you will lose functionality as it pertains to the benefits described above. You could end up working with outdated software, putting your platform's security at risk, and limiting your opportunities for e-Learning. Also, you would lose access to your bundled ArcGIS Online subscription or ArcGIS Enterprise desktop use entitlement, which includes over 1 TB of hosted content from Esri. Furthermore, your staff may need to source alternative datasets and have to download, store, and host data themselves, creating additional cost to your organisation and reducing productivity.
How do I activate the ArcGIS Online and/or ArcGIS Pro subscriptions bundled in my core product maintenance?
The individual who purchased your original license should have received an invitation via email to complete this action. If you are unsure who this individual is or whether they completed this action, please call our customer service team. We would be happy to resend the email invitation to the primary maintenance contact (PMC). We can also connect you with the PMC for your organisation. Basic setup for an ArcGIS Online and/or ArcGIS Pro organisational account only takes about 30 minutes to fully configure, so you will be up and running in no time.
I already have access to e-Learning, upgrades, tech support, and ArcGIS Online. Does that mean I have maintenance?
Yes! The e-Learning and support benefits are only available through maintenance. Your next step is to make sure you are on track for renewal so that you never miss out on these benefits. You can check to see when your maintenance term expires and renew it when needed by contacting Esri UK customer service on 01296 745599 or Esri Ireland on +353 (0)1 8693 900.
I have a term license or subscription. Do I have access to the same benefits as maintenance?
Yes. All term licenses and subscriptions include the same benefits listed above. Similar to maintenance, these benefits are accessible so long as your term or subscription is active. If your term or subscription is not renewed and concludes, your access to the benefits and software will end.
